So I went to log into my Wamu bank online banking today and realized that the switchover had occurred. I was now going to be a Chase.com Online Banker. After putting in my username/password and clicking a few agreements, I was greeted with a screen that said, “Same Service. Great Benefits. Stronger than ever.”
Beneath that image was a LONG page filled with screenshots and examples of “You USED to do it this way on Wamu, now, this is how you do it on Chase.”
And then I clicked through to their Online Banking. And within minutes, I was ready to switch banks.
Chase.com has an absolutely HORRIBLE online banking website. It’s hard to navigate, the user interface is extremely confusing…it took me 2-3 minutes and way more clicks than necessary to transfer funds between accounts. I noticed myself getting actually angry at the website because it was so frustrating. I decided to see if I was the only one. And found page after page of other frustrated users. Some examples of the tweets are below:
- Wamu.com actually had a pretty great interface for viewing bank accounts. In contrast, Chase.com totally stinks. It’s cumbersome & annoying. (@ericabiz)
- I wish in acquiring WAMU, Chase hired their web team. Chase.com is atrocious!!!!! #usabilityFAIL (@jwilker)
- Wamu Online Banking > Chase Online Banking (@soadman)
- wow, thank you Chase, you took WaMu’s perfectly great online banking and f’d it up by switching to your shoddy system… #fail (@CountXero)
- Why can’t chase make their website look more like their iphone app? It hurts my eyes, I want my wamu dashboard back! (@parabuzzle)
The frustrating thing is that they actually have an iPhone App that’s fairly decent. Why DIDN’T they hire Wamu’s web design team? It doesn’t take a lot of online experience, design sense or otherwise to figure out that Wamu’s Online Banking system was SO much easier to navigate and use. If you’re going to take over a bank – why not at least use what’s GOOD that they have to offer? Why not realize where they DID get it right?
I don’t even want to think about dealing with switching banks – but for the amount of banking I do online – it’s pretty frustrating to have to deal with such an inferior online banking system. Anyone else switch over from Wamu to Chase and find Chase’s online banking an extremely poor experience?
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Dude. You’re also going to HATE chase’s customer service. They totally SCREWED me and then were like, “sorry, there is nothing we can do.” My wife and I have switched to Huntington and we’re SO pleased……
I am right there with you. The iPhone app is pretty solid. I especially like that I can do transfers on my iPhone… so much more than checking my balance.
But you are right, their actual website is horrid. If their customer service is as bad as their website and they keep cutting services (like they already did when they switched) we won’t last long. I’m totally expecting all the nice things I liked about WaMu to disappear as fast as their awesome savings rate did.
Try WAchovia, wh/ has awesome customer service and an easy online banking experience. They were bought out by Wells Fargo, another fantastic bank!
Good luck!
Adele
I’m with you man, WaMu had a gorgeous functional website, Chase simply and totally sucks. I’m thinking about switching to Lockheed just because of the crappy site, no kidding. It’s almost 2010, you’d think a leading bank would look very differently online.
I was just searching around for complaints on the Chase web site. Glad I am not the only one who thinks it’s atrocious. What ‘connected’ person even bothers with paper statements anymore? It’s all online. I would rather not spend my online banking time trying to navigate Chase’s circa 1997 relic of a site. I’m considering switching banks.
I have multiple business and personal accounts with WaMu (now Chase) and I do all of my banking online. My first experience with the Chase website this afternoon was painful. Everything from the number of clicks to get around and preform what used to be simple tasks, to the weasel-wording on the balance transfer dialog (really, it is going to take three days to transfer money between these two linked business accounts?!) It is a huge step backwards in online banking functionality and usability.
I tried Chase’s online banking for the first time today and almost kicked my PC in. It absolutely stinks. Totally unclear navigation. I typed them a message, clicked Send, and it told me I was logged out due to “lack of activity.” In other words their web design monkeys don’t count typing the message as activity. Of course the message I typed was completely lost.
They’ve also screwed up the payee transfer. My mortgage is with Wells Fargo. Under the Wamu system that was a 2-day, all-electronic transfer. With Chase it is now a 5-day, paper check through snail. But that’s not the worst of it. Under Wamu, the address for the electronic xfer was auto-populated when their system did the lookup. Chase have used this address (in LA) as the snailmail address for the check. But that address isn’t, and never was, the address for snailmail checks. Thus it’s the 11th of the month, and WellsFargo claim they never got the payment. They will hit me with a late fee in 4 days – entirely due to incompetence on behalf of Chase.
I’ve also tried re-adding Wells Fargo as a payee, in the hope to make it all electronic. So far it claims it cannot find WF except as a snailmail payee. Can you believe it? In 2009 we cannot send a payment electronically from Chase to Wells Fargo?
If you try and stop the lost snail check that resulted from an online payment, you cannot get the check number from their system, but you need it to stop the check.
just found this site with a google search. I basically had a similar experience with Chase’s website. Unlike Washington Mutual previously, Chase payment is confusing and inefficient. I tried putting a payment on my own Chase credit card the day before the due date. When I tried placing my payment, it would not allow me to schedule the payment until 4 days later which by that time would make a late payment.
My interest rate got raised and I was assessed a penalty rate fee.
In reviewing their website later, I realized that that Chase has two confusing places to play bills. Not sure if they added this later, but there is a bill pay tab and there is also a card payment tab. I called customer service. And they said you can pay your credit card either way but the bill pay section is not recommended as it is not open on weekends. It also is the area where it has an option to add payors to send out paper check payments for bills.
The rep told me that instead of using the “bill payment” section, I’m supposed to use the “card payment” section which is supposedly where the expedited next day payment can be made for the credit card. Of course, it’s too late to make that payment and my interest rates are now in ruins. I really want to follow up with more complaints.
I agree with all the above statements. I recently closed a Mortgage with Chase and was all set to transfer all my banking to Chase (previously with Wells Fargo). However, I prefer to do the majority of my banking online and after signing in to my Chase account for the very first time I already have SERIOUS doubts if I will ever do that. The UI is horrible (full disclosure I am a web designer UI Architect so I am particularly attentive to these details) and the entire online experience leaves a very bad impression. I am particularly disappointed because the rest of my experience in dealing with Chase has been great. The one saving grace here is that the iPhone app for Chase is quite good and I can accomplish most of my banking activities, including transferring between accounts on the app. I suppose I could use the app for the majority of my banking activities and only suffer through the website when I have to. Still, the fact that a major bank has such a terrible site is, well for lack of a better word, retarded! I assumed that Chase’s online experience would be as good as Wells Fargo’s (which I am quite happy with) unfortunately I was very, very wrong!! Chase, redesign your website please! It is a MAJOR chink in your otherwise solid armor!
Has anyone found a good alternative to chase with WaMu like features yet?
I seriously need to ditch Chase as fast as possible, they are killing me in fees.
Not to mention how horrible their site is. I need an out ASAP.
currently looking at first republic or wachovia … maybe perhaps a credit union?
Chase has more than a cumbersome web page design to frustrate its customers.
If you log onto its page frequently, you may notice that any card purchases involving a tip are rung up first only for the basic amount . It may be several days before the tip is added on. In the interim, the tip amount remains payable, but is not deducted from your ‘balance’. When this balance is low, and several tips you thought were paid finally get deducted, you may very likely end up overdrawn without realizing it. (Then the fun begins – the shortages get covered, with fat overdraft charges.)
What’s worse yet, when the tip from your restaurant – or cab- or whatever – transaction is finally deducted from your balance, I’ve seen the ENTIRE amount temporarily removed from the web page/ledger. Even as I write this, the amount of a pricy cab fare I rang up six days ago has today been removed completely from the online ledger – presumably while the tip amount is added on. When I total up my two outstanding restaurant tips and this temporarily-absent cab transaction, I discover Chase is overstating my real balance by $41.50. Enough for me (and a lot of us) to get royally screwed over, should I allow my balance to drop – even to $40.oo
My advice: Check your Chase transactions every day, and be EXTREMELY CAREFUL. If this is not your style, you may be much better off with a less predatory institution!
I am SO anxious to pay off my card balance and close my Chase account. As large as Chase is, it is so surprising to find that their website is CRAPPIER than any other website I use for my personal finances. I couldn’t even update my own contact information without having to call their customer service and be placed on hold forever.
Perhaps Chase should have just re-branded the old WaMu site. It was decent and didn’t exhibit any issues in my experiences.
To Chase: If you are going to disallow your customers from updating their own contact (address & phone numbers) information, THEN PLEASE REMOVE THIS FEATURE FROM YOUR WEBSITE’S UI!!!
Totally agree with everything on this site. Plus the customer service is horrid. They treat their customers like indentured servants, constantly citing the fact that you have signed customer agreements which condone them telling you to eat a d**k over the phone. Another company with that nasty “what’ya gonna do?” attitude. These pigs should be shut down by consumer affairs for HALF of the garbage they have pulled on just me and my wife, who have never paid a late bill in our lives.
what urks me more than anything with Chase Online is the magical disappearing transactions…what the FXXK. OK I pay all my bills online using my chase debit. The charges hit the account and debit my total but 2 or 3 days later the freakin transactions disaapear from the chase online user interface. I call them concerned and what do I get for an answer “Thats the fault of the party you are paying because they didnt take the funds fast enough” Bullship Its Chases system that drops the data so you think you have more money then you do and all of a sudden 10 transactions hit the account at the same time on the same day. I like to call it the “Magical Disaapearing Transaction Website” But its not funny and I am moving to another bank this week.
I actually moved to chase because of the online interface. It was the only major bank I could find that let me access my business and personal accounts from the same page. Also, their user management is pretty decent. Who cates if it’s not the prettiest ui, I’m sure they’ll update it soon anyway.