I bought an Incase Slider Case for my iPhone back in August. And I loved it. Great feel to it – great protection and material. However, over the past few weeks, pieces of the material have been peeling off. After only about 2 months of use. Seems pretty cheap for a product from Incase – who I’ve bought a lot from in the past and have been really happy with. I don’t put my iPhone through any really rigorous use – just sitting on a desk – in and out of my pocket…not sure if Incase has any kind of warranty, but I’m a little disappointed in the quality of this product. I would have thoroughly recommended this case to anyone, but not so sure I would anymore.
Update: Okay – I’m still a fan of Incase. Someone from Incase left a comment here and followed up with emails and a phone call. Unfortunately, they don’t have this Matte Black Slider Case anymore, but they are sending me two other ones – brand new – for free. So – while this one might have been a fluke – their customer service totally made up for it. Thanks Incase!
Photos are below:
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Mr. Cleaveland: Sorry to see what happened to your case. Just give Linda a call in Consumer Support (1-888-283-8288), she will be able to help you out.
That’s a great way to get a company to pay attention about a bad product! No one wants bad recommendations coming out over the net when people are trying to buy something…I’ll have to try that next time I’m stuck with a bad product! Nice work. =)